Frequently Asked Questions
Frequently Asked Questions
What happens after I contact you for a quote?
We will call or email you depending how you have contacted us to arrange an appropriate day and time for Ryan to visit you at home to discuss what it is you are looking to get done and then he will take measurements of the room if required.
A quote will then be generated and emailed or posted to you. We aim to have quotes sent out within 5 working days.
How do I confirm the installation?
If you are happy with the quote contact us and we can book you into the diary on a convenient date for you. A contract and our Terms and Conditions will be sent to you for you to sign and return a copy prior to work starting
What if I change my mind on the design?
We ask that if significant changes are being made to contact us and if required the quote can be adjusted.
If the install has already started the changes can be discussed with Ryan on site where he will advise you any additional charges.
Do you supply the bathroom?
We have found that it is more affordable for you to be able to shop around for your bathroom and grab some bargains. We are more than happy to advise you on products and what would work. Delivery can normally be arranged for when the work starts where Ryan should be on hand to accept the delivery. We can source the products for you at an additional cost.
Do you have insurance?
Yes HRV Interiors is covered for 2 million pounds public liability cover. A copy can be provided on request.
How long will it take?
The average bathroom takes on average 1-2 weeks however different styles, designs and properties can prolong this. Ryan can further advise on estimated time scales when quoting.
Do I need to leave a key?
Yes. There will be times where extra parts are required and Ryan will need to leave your home to get them. Therefore we kindly request that you leave a key so that your home can be secure.
How long am I going to be without a toilet?
Ryan does his best to never leave a property without a working toilet. If for some unforeseen reason that is not possible Ryan will ensure the toilet is usable however may need flushing with a bucket of water.
I have dogs and cats do I need to lock them away when you work?
Not at all. We at HRV Interiors are very fond of cats and dogs alike. Please do not get concerned if you hear Ryan having the odd conversation with them.
What guarantee do you offer?
HRV Interiors give a 1 year labour guarantee on all bathrooms installed. If it is a product fault during the first year Ryan will advise you on how to proceed.
If your question has not been answered please contact us.